Srividya Kumar, Co-founder of Learnnovators, took the stage at FocusOn Learning 2016, and presented a case study session to attendees. Through this session titled ‘Providing Site-Specific Performance Support Using QR Codes’, Srividya shared the success story of a solution that Learnnovators implemented for a client.
The session started off by defining the problem statement, going on to describe the thinking and the design process that led to the forming of the solution. It also covered the practical considerations and other constraints that were taken into account during the design phase. Finally, it covered the results that the client came to realize through the solution.
About the Solution
MPSS is a mobile app-based performance support solution that Learnnovators designed and developed for their client MTAB. It is made up of byte-sized video tutorials and PDF-based Quick Reference Guides, and leverages the power of QR codes to provide support to learners in their moment of need.
Within nine months of implementation, MPSS brought about stunning results for MTAB in all three business metrics identified for the program. These include:
– An 8 week reduction in MTAB’s billing cycle
– A 52% drop in the number of support calls to the MTAB Service Center
– A 56% improvement in productivity of the MTAB Service Center
Ultimately, the solution resulted in MTAB realizing savings of INR 17.5 Million in nine months’ time.
About FocusOn Learning 2016
FocusOn Learning is a leading event in North America focused on three key areas of the learning business – mobile, video, and performance support. It is attended by industry professionals and thought leaders, and is a platform for the community to share strategies and best practices, and discuss the hottest topics and most innovative new ideas in the field.
Learnnovators, headquartered in Chennai (India), is a multiple-award winning organization that specializes in the design and development of innovative and effective learning solutions for the workplace. Since inception in 2003, it has successfully delivered and deployed over 10,000 hours of learning content for a wide range of industries including Advertising, Automotive, Banking, Defence, Education, Engineering, Glass Technology, Healthcare, Hospitality, HR Services, Insurance, Information Technology, Manufacturing, Nuclear Energy, Oil and Gas, Retail, Safety, Soft Skills and Telecom.
Learnnovators helps clients address skill and performance gaps in their workforce by creating customized learning solutions that are aligned with their business goals. Whether it is choosing the best mode of learning techniques tailored to organizational objectives, or creating customized content, or designing interactive modules with the help of games or simulations, Learnnovators has implemented innumerable programs to the satisfaction of a clientele spread across South Asia, Asia Pacific, Middle East, Europe and North America. These solutions have been deployed on a variety of contexts and devices, such as mobile phones, tablets, interactive white boards, interactive kiosks, etc. We have also crafted several just-in-time, micro-learning modules and performance-support solutions for our clients.
Learnnovators’ core competencies are in the areas of Custom E-Learning, Rapid E-Learning, Mobile Learning, Gamified Learning, Blended Learning, and Localization. It also offers its own learning platform, Learnosphere.