Learnnovators

THE EVOLVING FACE OF EMBEDDED PERFORMANCE SUPPORT

THE QUOTE:

Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith

You can’t teach people everything they need to know. The best you can do is position them where they can find what they need to know when they need to know it.” – Seymour Papert

THE JOURNEY:

In today’s business environments where:

…business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. In this context, one of the ideal solutions would be on-the-job support that makes itself available at the precise point-of-need (while performing specific tasks) in place of the traditional approaches of trainings delivered away from employees’ work environments.

Enter ‘Embedded Performance Support’ — performance support that is embedded in the business process (and hence the workflow of the employees) that helps make support more efficient and effective. Embedded Performance Support is one of the increasingly relevant disciplines of performance support, and hence one of the most significant topics of discussions in the L&D world today! Unlike its traditional counterpart (Standalone Performance Support), Embedded Performance Support Solutions (EPSS) help eliminate the need for training in most situations, and in a few other situations, support traditional training. With today’s powerful emerging technologies, embedding simple, cost-effective, and effective performance support solutions in the workflow of employees is a matter of thinking innovatively.

We, at Learnnovators, have always been fascinated by the power that EPSS can offer. Making this an integral part of our research activities, we have been doodling about leveraging the possibilities for developing powerful but cost effective embedded performance support solutions for ourselves, our clients, and partners.

Below are a few performance support solutions that we’ve already designed:

Today, while working on the design of a proximity-based embedded performance support mobile app using Qualcomm’s Gimbal Bluetooth Low Energy (BLE) beacons, we set out on a quick journey to explore and learn more about this concept.

Below are the questions we had in mind when we embarked on our journey:

OUR FINDINGS:

Below are some of the interesting resources on this subject that we would like to share with you.

Success Stories/Case Studies

Presentations/Webinars

Videos

Articles/Posts

White Papers/Documents

Tools

OUR LEARNINGS:

As we came to the end of our search, we had the following learnings as ‘take-aways’ from our little journey:

What are your thoughts on embedding performance support in the business process? What are some of the interesting ideas and experiences (from your workplace) that you would like to share? What are other interesting ‘stories’ on this subject that you have come across? What do you think embedded performance support solutions of future will look like?

We would love to hear.

Written by Santhosh Kumar

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