E-LEARNING WHEN AND WHERE LEARNERS NEED IT

One of our clients had their technical support staff travelling across India

Share This Post

Share on facebook
Share on linkedin
Share on twitter
Share on email

One of our clients had their technical support staff travelling across India and overseas to install and commission their new milling and turning machines at their end users’ sites. This was, however, proving to be a major logistical challenge for them. Therefore, they wanted us to design an online program that could train all their end users on the commissioning of their machines.

We reasoned that the content had to be packed in a way it could enable bite-sized learning. For instance, when end users received the machine delivered in their factory, the first thing they had to do was to unpack it. In addition to the comprehensive online program they would have gone through, there should be something giving them a heads-up on the unpacking alone.

We conceptualized and designed an app-driven video experience that would complement the regular online course.

We started by asking ourselves a couple of questions.

  1. In addition to taking up the online course, would not the users find it useful to SEE how the unpacking was done when they were about to unpack?
  2. Would it not be great if they could access a video on their smart phones explaining the steps in sequence, so they could DO the unpacking confidently?

The answers to both the questions were a definite ‘Yes!’ And, the proposition was quite exciting! All we had to do was, connect the missing link and we would be on a roll.

QR Codes! And, that was the trick. We identified all critical parts of the milling and turning machines and created QR Codes for each of them. And, we listed all the identified parts with their respective QR Codes on a cheat sheet. This sheet would get delivered with all the new machines, so the end users could have a quick macro view of parts supported by videos.

In addition, we also placed these QR Codes on all the identified parts. So, while commissioning the machines, if the users needed an instant clarification, all they had to do was point their smart phones on the QR Code and the related video would start playing, showing them the sequence of actions to be followed as far as commissioning that particular part is concerned.

Not only did this performance-support system help in effective learning, it also helped users DO what they were supposed to. Needless to mention, the client was quite thrilled about this approach and so were we.

Do you have any similar experiences you would like to share with us? We would be happy to hear you out in this space..

Written by Nirmal Ranganathan

_________________________________

(Visited 174 times, 1 visits today)

More To Explore

How to Cultivate Resilience in the Workplace
E-Learning

How to Cultivate Resilience in the Workplace

Resilience at work isn’t just about getting through tough times—it’s about learning, growing, and coming out stronger. This blog looks at simple, practical ways to build resilience across your team, from creating a safe, supportive environment to encouraging real connections and open conversations. It also highlights the importance of recognizing growth, even when things don’t go as planned. When resilience becomes part of everyday culture, teams are better prepared to handle whatever comes their way—and keep moving forward.

Empowering Teams Through Trust and Transparency - Learnnovators
E-Learning

Empowering Teams Through Trust and Transparency

Empowering teams starts with a culture built on trust and transparency—not just as ideals, but as daily practices. When people feel trusted and have access to open, honest communication, they’re more likely to take initiative, collaborate, and innovate. This blog explores how trust fosters psychological safety, while transparency enables confident decision-making. Together, they lay the foundation for accountability, creativity, and resilience. Through consistent communication, authentic leadership, and shared purpose, organizations can create a workplace where people feel truly empowered to contribute and grow.

Leading by Example: Why Actions Speak Louder Than Words in Leadership - Learnnovators
E-Learning

Leading by Example: Why Actions Speak Louder Than Words in Leadership

Leadership isn’t about commanding excellence—it’s about demonstrating it. This blog explores why actions speak louder than words, showing how leading by example builds trust, drives accountability, and inspires stronger performance. From seeking feedback regularly—and acting upon it—to promoting work-life balance, it highlights practical ways leaders can shape team culture through consistent, value-driven actions. When leaders walk the talk, they don’t just influence outcomes—they shape mindsets, proving that true leadership is practiced, not proclaimed.

The Impact of Psychological Safety at the Workplace
E-Learning

The Impact of Psychological Safety at the Workplace

Psychological safety is the quiet engine behind strong, high-performing teams. When people feel safe to speak up, ask questions, and admit mistakes without fear of judgment, collaboration thrives and innovation flows more freely. This blog explores how creating a culture of openness—especially in remote and hybrid settings—can lead to faster problem-solving, more learning moments, and deeper team connections. With small, intentional actions, leaders can build a workplace where every voice is valued and growth becomes a shared journey.

E-Learning

Why Humility is a Strength in Leadership

Great leadership isn’t about always having the right answers—it’s about building trust and earning respect. Humility is a powerful but often overlooked trait that strengthens relationships, encourages learning, and promotes teamwork. Humble leaders build credibility by valuing diverse perspectives, sharing credit, and owning their mistakes. By creating an environment where employees feel heard and empowered, they drive innovation and long-term success. Embracing humility doesn’t diminish authority; it enhances leadership effectiveness, making teams more engaged and organizations more resilient. In a world that values confidence, humility stands out as a true leadership superpower.

Develop and Retain Top Talent with Strategic L&D Initiatives
E-Learning

Develop and Retain Top Talent with Strategic L&D Initiatives

Attracting top talent is just the beginning — retaining and growing that talent takes strategy. This blog explores how a strong Learning and Development (L&D) approach can boost engagement, drive internal mobility, and build lasting loyalty. From cross-functional skill-building to leadership development, embedded learning, and meaningful recognition, the piece offers practical ways to turn L&D into a powerful tool for organizational growth. When development becomes part of the culture, people feel empowered to thrive — and your business reaps the rewards.

REQUEST DEMO